Thank you for shopping with Lagenda Sinaran Solution. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Returns
You may request a return within [7/14/30] days from the date you receive your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
- Certain items may not be eligible for return (see Section 4).
2. How to Request a Return
To initiate a return, please contact us at:
Email: [support@yourwebsite.com]
Please include:
- Your order number.
- The product name.
- The reason for the return.
- Photos of the item if it is damaged or defective.
Once your return request is approved, we will provide instructions on how and where to send your item.
3. Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Please allow 5–14 business days for the refund to appear in your account.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards.
- Downloadable software or digital products.
- Personalized or custom-made items.
- Perishable goods.
- Health and personal care items.
- Products marked as “Final Sale” or “Non-Returnable”.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within [48 hours / 7 days] of receiving your order.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem.
We will evaluate the issue and may offer:
- A replacement item.
- A full refund.
- A partial refund, where appropriate.
6. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. To request an exchange, please contact us at:
Email: support@lagenda.online
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
8. Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been dispatched, cancellation requests may no longer be possible and the order will be subject to the standard return process.
9. Sale Items
Sale, clearance, or promotional items may not be eligible for refunds or exchanges unless they are defective or required by applicable law.